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What are the consequences when you try to move fast and not just break things, but fail? - It takes longer to resolve incidents. - You lose customer confide
by tmcb 7y ago
What are the consequences when you try to move fast and not just break things, but fail?
- It takes longer to resolve incidents.
- You lose customer confidence and sales.
- Employees burn out, and you have a high turnover rate.
The main idea behind the approach is making sure that you can move fast and break things whilst minimizing those consequences. It means absolutely nothing if you just let things break; that would be even unethical.
- Taking longer to resolve incidents will allow you to anticipate minor issues that could add up during a worst-case scenario, which is a valuable thing.
- Impact on customer confidence is less critical in earlier stages, when you are not expected to make a profit. Once again, these minor impacts on it will, ideally, bring attention to things that matter.
- Employee burn out is uncorrelated to this approach. It is all about having the right policies in place, replacing blaming by accountability and treating other people with due respect.