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Our company just switched to WFH when we previously didn't have any tools. I guess this is a project on its own: moving the company operations from all on-premi

Our company just switched to WFH when we previously didn't have any tools. I guess this is a project on its own: moving the company operations from all on-premise and physically present to all remote. Some tools we've adopted and I'm learning about as we go: Grasshopper (for VoIP call forwarding), MS Teams (we dabbled with Slack, but ended up using Teams because of our VS subscription), Zoom (for demos), and Stripe/PayPal (to accept one-time payments online from our clients).

notduncansmith 7y ago
We also went fully remote, but since our operations are entirely cloud-based already, it was just a matter of setting up WireGuard for a few folks to access sensitive resources securely from home. That was a fun project, but not as much work as trying to get a virtual Catan or Cards Against Humanity game organized :)
- acwan93 7y ago
  We were partially cloud based with our source code and some of our internal support docs, and I’ve been going in to migrate the rest over. Our employees have been using RDP in the meantime to access our internal tools and docs. Not the greatest, but it’ll do until I can get a more permanent solution. How did you get a virtual game set up? In the past I’ve used FaceTime, the Notes app, and the honor system that the people with the physical game wouldn’t look at the virtual person’s cards.
  - notduncansmith 7y ago
    I wish we had a more decentralized solution but basically we just looked up online versions of the games and played those while chatting on Google Meet. Janky but effective
davidajackson 7y ago
Are you using Grasshopper for communicating internally within your team, or as an open line to communicate with potential customers, or both? I'm the founder of CallStop, which is a better call manager and spam blocker for individuals and businesses, so that's why I'm curious.
- acwan93 7y ago
  >Are you using Grasshopper for communicating internally within your team, or as an open line to communicate with potential customers, or both? We’re using Grasshopper for the latter. Our (pre-WFH) situation was that we had 9 landline phone numbers + fax, and had one phone number we publicly gave out as our business line with forwarding. Our support reps would just pick up whatever line was ringing. The pandemic presented us the perfect opportunity to make a change. At first we were thinking of using Google Voice to forward to our team’s cell phones, but realized there were too many limitations using Google Voice. I hastily found Grasshopper and it came with the features we’ve been needing for in a call center, like greetings, extensions, and individual voicemails. Our reps have reported receiving spam calls and robodialers on our landlines, but not enough for it to be too much of an issue.
  - davidajackson 7y ago
    Would it be helpful to you have your server automatically notify (call or text) an on call team member when events/error happen? Something like, "An H12 error just ocurred in XYZ server", or "Github is experiencing issues"?/Is that something you'd pay for? Not sure how much of that PagerDuty already has. Are there any other pain points/missing things for you with your current setup?

notduncansmith 7y ago

We also went fully remote, but since our operations are entirely cloud-based already, it was just a matter of setting up WireGuard for a few folks to access sensitive resources securely from home. That was a fun project, but not as much work as trying to get a virtual Catan or Cards Against Humanity game organized :)

acwan93 7y ago
We were partially cloud based with our source code and some of our internal support docs, and I’ve been going in to migrate the rest over. Our employees have been using RDP in the meantime to access our internal tools and docs. Not the greatest, but it’ll do until I can get a more permanent solution. How did you get a virtual game set up? In the past I’ve used FaceTime, the Notes app, and the honor system that the people with the physical game wouldn’t look at the virtual person’s cards.
- notduncansmith 7y ago
  I wish we had a more decentralized solution but basically we just looked up online versions of the games and played those while chatting on Google Meet. Janky but effective

davidajackson 7y ago

Are you using Grasshopper for communicating internally within your team, or as an open line to communicate with potential customers, or both? I'm the founder of CallStop, which is a better call manager and spam blocker for individuals and businesses, so that's why I'm curious.

acwan93 7y ago
>Are you using Grasshopper for communicating internally within your team, or as an open line to communicate with potential customers, or both? We’re using Grasshopper for the latter. Our (pre-WFH) situation was that we had 9 landline phone numbers + fax, and had one phone number we publicly gave out as our business line with forwarding. Our support reps would just pick up whatever line was ringing. The pandemic presented us the perfect opportunity to make a change. At first we were thinking of using Google Voice to forward to our team’s cell phones, but realized there were too many limitations using Google Voice. I hastily found Grasshopper and it came with the features we’ve been needing for in a call center, like greetings, extensions, and individual voicemails. Our reps have reported receiving spam calls and robodialers on our landlines, but not enough for it to be too much of an issue.
- davidajackson 7y ago
  Would it be helpful to you have your server automatically notify (call or text) an on call team member when events/error happen? Something like, "An H12 error just ocurred in XYZ server", or "Github is experiencing issues"?/Is that something you'd pay for? Not sure how much of that PagerDuty already has. Are there any other pain points/missing things for you with your current setup?