2 ms·
keep your customers happy or someone else will That seems trite. Why couldn't ebay/paypal keep their customers happy? It looks to me like these companies epit
by stickfigure 7y ago
keep your customers happy or someone else will
That seems trite. Why couldn't ebay/paypal keep their customers happy?
It looks to me like these companies epitomize the management philosophy of "software doesn't matter". Having established a lucrative niche with strong network effects, they offshored their software development. The CEOs are pure managers without software backgrounds; they could just as easily be running Proctor & Gamble. And so they run it like Proctor & Gamble.
Stripe, Amazon are run by people with software backgrounds.
- aluminussoma 7y agoeBay has not added many new features in years. There are problems with the platform, like auction sniping, that they have not addressed. PayPal as well to a similar extent. There are a litany of problems that its users have been complaining about for years that have not been addressed. I see PayPal rolling out certain new services but ignoring existing services. If PayPal was ahead of the curve, there would be no need for services like Venmo (now owned by PayPal!) Or even Stripe.