It was certainly better than the pretty crappy experience I've had canceling with them before. We couldn't stay at our AirBnb because the host had applied some

It was certainly better than the pretty crappy experience I've had canceling with them before. We couldn't stay at our AirBnb because the host had applied some kind of a sealant in their very small place and it was extremely fumey and giving us headaches. After talking to their outsourced support for a while about their absurd requests like "send us a picture of the odor", they decided to keep over $100 for service fees etc. while me and the host both got fleeced. This time it was more of a no questions asked full refund.