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I tried to cancel and was rejected because I was one day outside the window of "check-ins between March 14 and April 13" (my check-in was March 13, a Friday). T
by alpha_squared 7y ago
I tried to cancel and was rejected because I was one day outside the window of "check-ins between March 14 and April 13" (my check-in was March 13, a Friday). The kicker is that I canceled on March 12, when the policy stated "for check-ins on or after March 13 and before April 1". They changed the policy over the weekend to the new time frame and rejected my request after the weekend.
Luckily, the host refunded me what they could, but Airbnb kept the service fees and occupancy taxes. The skeptic in me thinks they changed it to March 14 because they could cut out the people who check into places on Fridays (which I often do and assume others, too).
- ndiscussion 7y agofile a chargeback