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Maybe Airbnb lost in the short term, but maybe it pays off in the long run. I had to cancel bookings both on Airbnb and on Hotels.com (which I used to be a gold
by henvic 7y ago
Maybe Airbnb lost in the short term, but maybe it pays off in the long run. I had to cancel bookings both on Airbnb and on Hotels.com (which I used to be a gold member; now silver), and the experience on Airbnb was perfect. Meanwhile, I lost some money and time calling Hotels.com (two hours in total).
I'll definitely consider Airbnb more often from now on after this great costumer experience.
- amiga_500 7y agoSure thing not-an-airbnb employee at a company that is going down ;-)
- dang 7y agoThis breaks the site guidelines. Please review https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html and stick to the rules when posting here.
- chx 7y ago> We are now offering Guests full refunds and Hosts no-charge cancellations for reservations booked on or before March 14th with a check-in date of April 14th or earlier. Well, that's just swell. First of all, this won't be over by April 14th, for example https://www.minneapolis.org/minneapolis-convention-center/coronavirus/ https://www.minneapolis.org/minneapolis-convention-center/co... "Events at the MCC will be restricted through May 10, 2020." second if you have a longer trip which got cancelled because originally it was scheduled to start before April 14th then all your bookings are toast. I had zero problems cancelling my hotels.com reservation at Dorval though.