Because support people deal with spurious and unimportant issues like this all the time. They need to deal with them quickly so they can help people who have re

Because support people deal with spurious and unimportant issues like this all the time. They need to deal with them quickly so they can help people who have real problems. Imagine the number of people who try to test the limits of Google's software. I'm sure they get thousands of issues every day with people who have intentionally tried to hit the limits on size of inbox, number of emails, length of search term, etc.