Could be. My perception wasn't so much, people being irritated due to lower quality but rather being annoyed that they still needed to pay $X while not getting

Could be. My perception wasn't so much, people being irritated due to lower quality but rather being annoyed that they still needed to pay $X while not getting what they're paying for. I personally think most people are in the If Lower Charge Then Okay camp. From what I can tell it's specifically the feeling of injustice that rubs people the wrong way.