> What matters is doing the right thing after the mistake is discovered. They didn't. They only did "the right thing" after it went viral on HN. They did the

> What matters is doing the right thing after the mistake is discovered. They didn't. They only did "the right thing" after it went viral on HN. They did the same thing a few days ago to another developer, and only after it went viral on HN did they do the right thing. They were very aware that a) their flagging process is broken and b) their support process is non-existant unless you make your complaint go viral. The canned response is part of their strategy to filter out everyone that isn't large enough and they'll just ignore those complaints. > This is required by US law for anyone doing business in the US. It's required to do it automatically and wrong? I have some serious doubts.