This is the single best requirements gathering tool I have in my arsenal. It's unfortunate that most programmers shy away from getting in the trenches and seei

This is the single best requirements gathering tool I have in my arsenal. It's unfortunate that most programmers shy away from getting in the trenches and seeing how products are actually used. I see this problem almost daily and it results in faulty products that either languish or are used with gritted teeth. Very few people can effectively make things other people want without experiencing it. On the flip side, I've also found that very few are able to accurately describe their problems when they are out taken out of their normal contexts (i.e. pulled into a "requirements gathering" meeting). Getting in the trenches solves both of these.