There is a thing in HCI called the End-User Model Fallacy, where engineers try to create an interface based on a prototypical end-user, and then the real end-us

There is a thing in HCI called the End-User Model Fallacy, where engineers try to create an interface based on a prototypical end-user, and then the real end-user spends time trying to figure out how they think the interface works, and it becomes a vicious cycle where the engineers think they are improving the interface, but in reality are just causing the real end-users to come up with a new model of the interface that they can use to get their work done. This Fallacy was first described to me in Brenda Laurel's Computers as Theatre. http://c2.com/cgi/wiki?BrendaLaurel http://c2.com/cgi/wiki?BrendaLaurel