We use Bugzilla, but the non-techs in the company think it's too techy. Although it can get daunting with so many options, and I've even seen it used as a trou

We use Bugzilla, but the non-techs in the company think it's too techy. Although it can get daunting with so many options, and I've even seen it used as a trouble ticketing system(!), it serves our purpose (bug tracking, of course).