Areas involving human interaction may indeed risk a decline in the provided (or at least perceived) quality when automated, compared to its non-automated best c

Areas involving human interaction may indeed risk a decline in the provided (or at least perceived) quality when automated, compared to its non-automated best case scenario. However, aside from possible technical issues (that may also affect human-involved setups), machines avoid a broad range of problems (some mentioned in sibling posts) that otherwise affect clients' interacting experience, and thus (more often than not) are the better choice. P.S.: I don't miss nowadays the increase of human-induced Coronavirus infection risk when I experience human-free services.