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Not all policies are fair and there should be exceptions during times of crisis. Hotels do questionable advertising practices all the time to lure in customers
by miguelmota 7y ago
Not all policies are fair and there should be exceptions during times of crisis. Hotels do questionable advertising practices all the time to lure in customers and then hit them with arbitrary fees during checkout which seems like bad faith to me.
- parallel 7y agoThis is the "two wrongs" argument. They do bad things so we should be able to do bad things back.
- jjeaff 7y agoPointing out the type of argument doesn't negate that argument. While I don't think it's ok to simply commit fraud because I think the company is committing general fraud in most areas... If someone runs up and steals my phone but drops their own, I'll be keeping their phone until they make things right. The same goes especially for multi-billion dollar corporations. You cheat me out of something, I will first attempt to right that wrong through the proper channels. If I am unsuccessful, I will right that wrong through unofficial channels. Within reason, of course.
- noncoml 7y agoHow is it fair for the hotel to pay for the consumer's gamble in booking a non-refundable room? They just got unlucky and they should suck it up. If the hotel has to refund everyone, it will either have to go under, or if it is too big to fail, be bailed out with my money. I don't see why I should pay for someone's else gamble.
- pmiller2 7y agoNobody prices in a once in a century, global pandemic when looking for a hotel room: not the customer and not the hotel. If the room was booked more than 3 months ago, the agreement was based on false information and should be able to be renegotiated in light of the current state of the world.
- noncoml 7y agoThat's not how the adult world works. Sorry.
- freepor 7y agoIt is, force majeure is a legal concept in many jurisdictions and was not invented by toddlers.
- ncallaway 7y agoYou say it's not, but it actually is. Many hospitality industries are allowing coronavirus related exceptions to their cancellation and refund policies. That's right, in this real actual adult world.
- ValentineC 7y ago> Many hospitality industries are allowing coronavirus related exceptions to their cancellation and refund policies. Mostly out of goodwill and fear of lawsuits, I think. Smaller boutique hotels are probably less likely to allow coronavirus-related exceptions, because they're deprived of business as it is.
- miguelmota 7y agoThat might benefit them in the short term but could hurt them in the long term if more cases break out because of contaminated customers and have to close the entire building down.
- ncallaway 7y agoActing out of fear of lawsuits is also how the adult world works.
- jobigoud 7y agoOT but I wish we would stop refering to this as a once-in-a-century event. It appeared from a combo of coincidences that can reproduce very easily in the years and decades to come.
- pergadad 7y agoHotels do so but whether this specific hotel is guilty is another question.