4 ms·

If you don't know what's causing the issue, how do you know the problem isn't on your end? Switching providers won't fix that.

• ceffio 7y ago
  Hi, Stripe's support keep telling us it is a a bank error. According to stripe logs, a successful transaction has 3 steps: create a token (/v1/tokens), then the customer (/v1/customers) and finally generate the payment (/v1/charges). At the moment, all the transactions are falling when they receive the customer (/v1/customer). I am not sure what's causing the issue, I am requesting to talk to an engineer to get any response other than "talk to your bank" (we have talked to them 4 times already :( Thanks for giving me the chance to clarify what's going on.
  • trevorhinesley 7y ago
    I don't see the payment intent endpoint listed here, which means you're not allowing for authentication challenges (SCA/PSD2). So it's possible the bank is denying the charge, but your flow isn't accounting for it if it's not using payment intents. See here for updating your implementation to account for SCA: https://stripe.com/docs/strong-customer-authentication/migration https://stripe.com/docs/strong-customer-authentication/migra...
    • sunaurus 7y ago
      This was my first thought as well. OP, your symptoms sound very similar to an app I recently updated to support SCA - it was just dropping a portion of the payments.
  • rupert1234 7y ago
    You are doing it wrong. Read the docs. They are good docs. Sheesh. Going on a public forum and suggesting Stripe is at fault is extremely bad form. You should be ashamed.