> How do you account for the possibility that the update only performs badly because it’s different than what users are used to, but would actually be an improv

> How do you account for the possibility that the update only performs badly because it’s different than what users are used to, but would actually be an improvement in the long run? That's assuming that the update contains a UI/UX change. A lot of updates that will roll out won't include that, they'll be fixing or optimising things.