The right trade off between business and customer is a business lead’s call IMO, even though it has a lot of software technicality to the decision. Giving the

The right trade off between business and customer is a business lead’s call IMO, even though it has a lot of software technicality to the decision. Giving the most fitting (absolutely not the best) service to the customer is the job of whoever owns the interest in the business. Would a customer rather pay more for the features you talk about? The features are either free and easy and there’s no cost to pass around, or the customer is ultimately paying for it. Most people working on a product are just the sideshow to the intersection between business interests and customers.