I've worked in education for over 10 years. 7 of which was on site at one of England's largest secondary schools whilst consulting for schools all over the cou

I've worked in education for over 10 years. 7 of which was on site at one of England's largest secondary schools whilst consulting for schools all over the country. I've had first hand experience dealing with dozens of LA (what you call districts) technical teams that take this kind of attitude and frankly I find it appalling. I remember when schools where trying to bring in electronic registration, and the LA network teams just didn't give a damn about the schools needs. Instead they made there own conclusions as to what the school needed, and to them, having a reliable network so the school could move into the 21st century wasn't one of them. Schools are becoming more and more engaged in technology, and downtime and poorly maintained systems set teachers and the work they do, back. Teachers need to be able to rely on the technology, simple as that, no excuses. You're not expected to reach 100%, but to admit defeat and argue for that defeat is poor form.