I'm sitting at SFO right now waiting to get on UA 1 back to Singapore so I can go home. My personal, anecdotal, experience defends United but it's not perfect.

I'm sitting at SFO right now waiting to get on UA 1 back to Singapore so I can go home. My personal, anecdotal, experience defends United but it's not perfect. Let's dive in - 1. I was originally set to fly on Apr 5 on UA 1. 2. Obviously I wanted to move it up, so I set it for Mar 24. 3. In the process, I had a premium economy seat bundle that would not automatically transfer. 4. I called, 1 hour on hold. Moved days & seats no new charge. The price of the new flight was cheaper by US$10, I did not see any money back. 5. Today, Mar 15, I decided to go home on tonight's UA 1 flight. 6. Called, 1.5 hours on hold, moved my date and my premium economy seat. 7. I realized I had a bundled extra bag with my old seat. Normally not refundable she said, but she would try. She tried, she got the extra bag refunded no problem, saved me $67. That whole list boils down to - I lost $10 in price difference but gained $67 back in a refund that I would not normally get. Overall I'm very happy. Everyone flying, stay safe and healthy!