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Put another way: if you bought a flight from X to Y before covid-19, and then you canceled that flight and received a voucher -- that voucher will still only bu
by nostromo 7y ago
Put another way: if you bought a flight from X to Y before covid-19, and then you canceled that flight and received a voucher -- that voucher will still only buy you a flight from X to Y, even though prices have dropped.
That seems... totally fair? Why should you be able to buy two flights from X to Y when you canceled only one? I get that prices are now lower, but your price is the same as when you originally bought the flight.
- lisper 7y ago> Why should you be able to buy two flights from X to Y when you canceled only one? Not all flights from X to Y are created equal. Some are direct, some connect. Some are at more convenient times. Some are on nicer aircraft. Some have more empty seats.
- rmrfrmrf 7y agoBecause that's what they're worth. Live by the market, die by the market.
- eru 7y agoWell, that's what they are doing: they are effectively only refunding the now lower price of the cancelled ticket. They are just pretending it's still the old price.
- nixpulvis 7y agoyep, and markets change, sometimes very quickly. if United wasn't money grubbing, they wouldn't be holding people hostage to ancient market conditions.
- tejasmanohar 7y agoAuthor here... Might be misunderstanding, but United is letting you change the route (X to Y) and dates between flights-- that's not the problem. What's messed up here is that United is not showing you the best prices available on the market when you're actually changing your flight, and that's regardless of what route or type of flight you're changing to. To summarize, one of our users bought a flight and when they went to change it, United showed us the "new flight's price" as something almost twice the actual online rate if you search on United.com or GFlights.
- deleted 7y ago[deleted]
- cregaleus 7y agoMaybe it is a misunderstanding, but even if that is the case United deserves the bad press for not clearly communicating what they are doing. Why do they have to be shady about it and just hide them without telling you why? Maybe a little transparency would buy some goodwill and people would start giving United the benefit of the doubt.
- tejasmanohar 7y agoI agree with this. Transparency is key here.