It's hard to say, but I'm feeling somewhat negative about this article too. A more neutral way to tell it might be: "Some of our servers were overheating. We t

It's hard to say, but I'm feeling somewhat negative about this article too. A more neutral way to tell it might be: "Some of our servers were overheating. We took them out of service, then discovered they were overheating because of an issue where the rack hardware had failed and tiled the rack. We eliminated this problem from this and all other racks." The way it's currently written seems to try to set Google apart, but I'm not sure why it wouldn't work this way at any organization. Maybe I have missed the point.