Assuming you can get someone highly competent to do scheduling, which isn't all that likely. More likely you'll get someone who both produces mediocre results,

Assuming you can get someone highly competent to do scheduling, which isn't all that likely. More likely you'll get someone who both produces mediocre results, and favors their friends. Even if you can get competence, you may want to automate it anyways. I'm currently working in health, and I recently visited a radiology center that claimed it took a full year to get front desk staff fully up to speed. Understanding the full scheduling requirements for all scans, some medicare rules that influence scheduling, and how to handle all the various problems, takes a long time. They live in terror of having front desk staff leave, because a quick replacement is impossible.