Exactly. I don't see how a company that sells business-critical (I assume) software can so proudly proclaim that they don't care all that much about downtime. H

Exactly. I don't see how a company that sells business-critical (I assume) software can so proudly proclaim that they don't care all that much about downtime. He does say 'we're still here', so yeah probably for them it doesn't matter. They're mostly great at marketing anyway. But for any service, to fail on me 5 minutes before my presentation starts and I just want to look up the customer's name and position again, and then finding out that you can't access your data - that'd be enough to dump them the next day for me.