4 ms·
An SLA should specify penalties for missing the target. You can offer 100% uptime as the SLA, knowing that you'll only hit x%, but if the cost of compensating f
by timthorn 16y ago
An SLA should specify penalties for missing the target. You can offer 100% uptime as the SLA, knowing that you'll only hit x%, but if the cost of compensating for 100-x% is less than the value of offering the SLA at 100% it's worth doing.
An SLA only ever guarantees commercial remedies, not service availability.