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Are you sure your web application "just can't entertain the notion of anything other than 100% uptime"? That sounds like a vacuous promise to me. Even telecoms
by rudiger 16y ago
Are you sure your web application "just can't entertain the notion of anything other than 100% uptime"? That sounds like a vacuous promise to me. Even telecoms switches are designed with something like 99.9999999% (9 nines) of availability; that's ~30 milliseconds of downtime a year.
I'm not criticizing you or your product, but if reliability is critical, it's made explicit with a realistic SLA.
- xd 16y agoI didn't say we provide 100% uptime. We just don't entertain the idea that we may have to settle for less .. simply, we pro-actively monitor our servers and have enough redundancy in place to keep problems under OUR control. We don't pretend, promise or have an SLA that offers 100% uptime.