I work in tech support, and this advice directly makes my job harder. Making error states impossible is good, but you can't always do this. Please continue to l

I work in tech support, and this advice directly makes my job harder. Making error states impossible is good, but you can't always do this. Please continue to log. For problems that are difficult or impossible to reproduce, logs are all I have. Tracing and metrics and structured error reporting only get set up in places where errors are expected.