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personal anecdote : I quit DO for Linode after a string of fairly hostile customer service interactions. After having switched, I realized that Linode provide
by serf 7y ago
personal anecdote : I quit DO for Linode after a string of fairly hostile customer service interactions.
After having switched, I realized that Linode provided a better value for what I needed.
As with most poor customer service interactions, I doubt I was the only person who experienced such things from them.
- wolco 7y agoCurious what was the issue? Was it more technical or billing related?
- goliatone 7y agoLong time Linode user, moved to DO last year. I can confirm that the quality of support at Linode is really good- you interact with people that care and know their stuff, follow up and through. My interactions with DO support left me with the impression that it was a generic outsourced service were “complaints” go to die or get killed with indifference
- bpanon 7y agoSame. On multiple occasions. I will never risk hosting on their platform to save a few dollars. No issues with any other cloud provider. Been using linode, AWS, GCE for years.
- nik736 7y agoYe, right, the DDoS and security incidents Linode had are absolutely no issue.