I think a nice, less charged example of this was given by Tom Scott's video on being called regarding STI results - an automated system couldn't give him his re

I think a nice, less charged example of this was given by Tom Scott's video on being called regarding STI results - an automated system couldn't give him his results and so transferred him to a human with the delays and brief panic that entails. https://youtu.be/LZM9YdO_QKk https://youtu.be/LZM9YdO_QKk