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International customer service in many languages.

• wnissen 7y ago
  Serious question, have you ever used AirBnB's customer service? It's so spare as to be nonexistent. They make Google look high-touch. The host is providing 95% of the service. AirBnB is only there if the host won't answer messages or there is some colossal problem with the listing. I've had several dozen stays and only invoved AirBnB service on maybe 5 of them. AirBnB should be making money hand over fist since essentially they're providing a pricey listing service.
  • foobar1962 7y ago
    I'm a super host and can be talking to a real person usually within 5 minutes. I'm in Australia, it might be a time zone thing.