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I had an experience where an Airbnb host canceled on me at the last minute because they "forgot" they had double-booked the apartment on a competing service. I
by alexandec 7y ago
I had an experience where an Airbnb host canceled on me at the last minute because they "forgot" they had double-booked the apartment on a competing service. I was unable to leave a bad review because I had not stayed in the apartment. I contacted Airbnb and they confirmed that this is their policy. They claimed an automated message would appear on the listing indicating the host's cancellation -- but it never did.
- amiga_500 7y agoA company that makes all its money on a regulatory loophole didn't care? I'm surprised!
- CGamesPlay 7y agoI do see these “automated reviews” left all the time in properties I’m looking to stay at. In this part of the world it’s quite common for that sort of accident to happen.
- blaser-waffle 7y agoAccident? More like deliberate fraud