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Airbnb cheats with bad reviews, so their properties look more attractive. I came to a rental apartment which was trashed and uninhabitable and left it after a
by vizzah 7y ago
Airbnb cheats with bad reviews, so their properties look more attractive.
I came to a rental apartment which was trashed and uninhabitable and left it after a tiring few hours on the phone with Airbnb to convince them not to charge me and finding a place to stay (hotel) in the meantime (They also tried to find a 'suitable' replacement but nothing was comparable).
The host left me a negative review complaining 'I didn't want to vacate the apartment' (!). I was shocked that the host received invitation to write a review on a guest who hasn't stayed.
After numerous emails with Airbnb they confirmed that the host is able to leave reviews in all cases, as well as a guest, but they deliberately didn't e-mail me an invitation. They claimed they did, but after further investigations I found a proof this was deliberate omittance.
- throwaway13000 7y agoHow did you find the proof? Its interesting
- alexandec 7y agoI had an experience where an Airbnb host canceled on me at the last minute because they "forgot" they had double-booked the apartment on a competing service. I was unable to leave a bad review because I had not stayed in the apartment. I contacted Airbnb and they confirmed that this is their policy. They claimed an automated message would appear on the listing indicating the host's cancellation -- but it never did.
- amiga_500 7y agoA company that makes all its money on a regulatory loophole didn't care? I'm surprised!
- CGamesPlay 7y agoI do see these “automated reviews” left all the time in properties I’m looking to stay at. In this part of the world it’s quite common for that sort of accident to happen.
- blaser-waffle 7y agoAccident? More like deliberate fraud