Someone has to hire that first IT manager to build and integrate technology into an existing business. Nobody is going to get this right. To us, this is an old

Someone has to hire that first IT manager to build and integrate technology into an existing business. Nobody is going to get this right. To us, this is an old problem, because we're completely steeped in this world. On the grand scale of the history of business, this is a relatively new problem. The mismatch between business' expectations for technology and support staff and the reality is a symptom of the instability of a significant change.