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I have a GalagoPro I bought from them about a year ago. The machine died on me at 12 months. After running through some diagnostic steps at home it seemed to ne
by onlyesterday 7y ago
I have a GalagoPro I bought from them about a year ago. The machine died on me at 12 months. After running through some diagnostic steps at home it seemed to need a new motherboard. I didn't address this issue with them until one month after the 12 month default warranty and they were unwilling to work with me on replacing it at a discount so I didn't seek repair because of the cost and I lost faith in their products. I don't expect special treatment but was disappointed the GalagoPro died within 12 months. I would not recommend their products unless you buy a longer warranty or they source their hardware from elsewhere.
- robotbikes 7y agoOn the other hand I have bought 2 used System76 laptops from eBay and they honored the existing original warranty and replaced the motherboard without ever asking me for my proof of purchase (its all tracked by serial #). So yeah I recommend buying the extended warranty, and they are really good about repairs and Linux support.