If they did their job, I'll give them the "you did your job" 5 stars. Even if the company has systemic problems, they still need to pay bills as long as they s

If they did their job, I'll give them the "you did your job" 5 stars. Even if the company has systemic problems, they still need to pay bills as long as they still have the job. Finding another company is a smart option. I'd also write to the management to explain why that problem is blocking you from doing business with them, without mentioning who you spoke with.