> I strongly disagree. It's like saying that there's no difference between talking to the store manager and standing next to an in-store TV running a commercial

> I strongly disagree. It's like saying that there's no difference between talking to the store manager and standing next to an in-store TV running a commercial on a loop. No. The commercial in a loop is clearly recognized as such. Twitter is more like the difference between talking to the store manager on the phone and talking to a voice script on the phone which claims to be the store manager. Good luck getting your problem resolved with the voice script. Some voice scripts are good enough that some people can't tell the difference between it. And that's arguably fine! If you can't tell the difference, then is there a problem? But enter in the poor soul who can't get that voice script to go off script to solve that customer's problem. Or, nefariously, the voice script that can cause problems en masse because there isn't a human in the loop, or even if there is then the human simply doesn't understand that they're causing problems.