> So what else do you do or say? I don't know, but if one can't think of anything better, then I think it's better to shut up, or just acknowledge the problem

> So what else do you do or say? I don't know, but if one can't think of anything better, then I think it's better to shut up, or just acknowledge the problem and be supportive but refrain from offering unwanted non-solutions that implicitly blame the victim and trivialize their problem (you aren't "just doing X" therefore it's on you) and simultaneously frustrate/anger/depress them because "just do X" is impossible (or not a solution to their problem).