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Amazon Go stores have plenty of employees, I'd bet they're not saving anything on labor. The benefit is a much better customer experience, not labor savings.
by panarky 7y ago
Amazon Go stores have plenty of employees, I'd bet they're not saving anything on labor.
The benefit is a much better customer experience, not labor savings.
- JohnFen 7y ago> The benefit is a much better customer experience, not labor savings. The primary benefit is access to a lot better data about shoppers, not a better customer experience.
- panarky 7y agoI'll choose the store where I can grab what I want and walk out over the store where I have to wait in a dumb ass line while the cashier yells for a price check and the customer in front of me can't remember her PIN so slowly counts out nickels and quarters. It's a massive competitive advantage far beyond whatever data they get by watching me roam the store.
- billmalarky 7y agoWell, it's the option. Retailers that compete on "experience" like Target etc will reinvest into a better customer experience. Retailers that compete on price like Aldis will focus solely on driving cost down.