4 ms·

Ask HN: How do you get feedback for your product?

18 points by rkwz 16y ago

sagacity 16y ago
By showing it to people, and asking for feedback, I guess? ;-) More seriously, if you already have it on a URL, post it here. If not, put it on a URL and post. I'm sure in addition to getting answers to your question, you'll get direct feedback from here too. :-) You might also find this thread useful: Ask HN: Obtaining initial users for a startup http://news.ycombinator.com/item?id=2239281 http://news.ycombinator.com/item?id=2239281 Edit: I'm assuming you're at a startup/early stage. What I'm wondering though, is why such a question from someone with your Karma!
- tomdeal 16y ago
  As someone with not such a Karma rating yet, I find it difficult to get feedback from HN. You only show up for 30 minutes up to two hours (depends on when you post) on the new posts list and then you vanish forever. You should not repost, obviously, so you can't do much to get your project back on HN for a while. Of course, if you know the right people, they write a blog post about you, which brings you back on HN and you'll be overwhelmed with feedback, but this is rather the exception than the rule. Generally, it is really hard to get people to send you feedback, especially if your project/startup/tool is intended for not tech-savvy users. There will be some users giving you feedback all the time (powerusers/early adopters) and you should stay in contact even if you don't have something new at the moment What I found to be useful is displaying a "1 minute of your time to improve the product"-form on the (in this case) applications home page, where every user will go. It is important to add a "no, I don't want to do this"-option, because you don't want to nag your users with a always displaying form-link. Don't do popups, too, they are irritating. Just a small but visible link with a do or don't option and if the user don't want to do it, don't force them again. On my last project, I got almost 20% of the user base to fill out the form this way, which I think is a really strong base for analysing and improving your application/startup/tool.
contactdick 16y ago
We have a feedback javascript (from feedbackify) tab on every web page and every mail (or receipt)we send has feedback buttons. We also call customers whenever we have a good excuse (new features etc) (www.yreceipts.com)
swombat 16y ago
You might also find these posts useful: http://swombat.com/2011/2/21/getting-feedback-on-prototype http://swombat.com/2011/2/21/getting-feedback-on-prototype http://swombat.com/2011/2/22/iqbal-gandham-generating-b2b-and-b2c-leads-systematically http://swombat.com/2011/2/22/iqbal-gandham-generating-b2b-an... http://swombat.com/2011/2/9/user-activity-streams-and-cohort-metrics http://swombat.com/2011/2/9/user-activity-streams-and-cohort... http://swombat.com/2011/2/8/how-to-get-your-first-1000-users http://swombat.com/2011/2/8/how-to-get-your-first-1000-users http://swombat.com/2011/1/3/my-first-100-sales-microbusiness http://swombat.com/2011/1/3/my-first-100-sales-microbusiness http://swombat.com/2010/12/23/test-your-startup-ideas http://swombat.com/2010/12/23/test-your-startup-ideas http://swombat.com/2010/12/20/how-to-validate-a-startup-idea http://swombat.com/2010/12/20/how-to-validate-a-startup-idea http://swombat.com/2010/12/18/how-to-invalidate-your-startup-idea http://swombat.com/2010/12/18/how-to-invalidate-your-startup... These should provide some starting points about getting users, getting feedback from them, getting sales from them, etc! Oh, and how could I forget: http://swombat.com/2011/1/13/how-to-get-your-startup-on-hacker-news http://swombat.com/2011/1/13/how-to-get-your-startup-on-hack...
dclaysmith 16y ago
Anyone have experience using both Feedbackify and Uservoice? Any preference?
- andrewtbham 16y ago
  another one to look at is http://getsatisfaction.com/ http://getsatisfaction.com/
rcavezza 16y ago
I personally email every user who uses my apps. Probably 2% response rate but feedback is feedback
andrewtbham 16y ago
http://feedbackroulette.com http://feedbackroulette.com

18 points by rkwz 16y ago

By showing it to people, and asking for feedback, I guess? ;-) More seriously, if you already have it on a URL, post it here. If not, put it on a URL and post. I'm sure in addition to getting answers to your question, you'll get direct feedback from here too. :-) You might also find this thread useful: Ask HN: Obtaining initial users for a startup http://news.ycombinator.com/item?id=2239281 http://news.ycombinator.com/item?id=2239281 Edit: I'm assuming you're at a startup/early stage. What I'm wondering though, is why such a question from someone with your Karma!

tomdeal 16y ago
As someone with not such a Karma rating yet, I find it difficult to get feedback from HN. You only show up for 30 minutes up to two hours (depends on when you post) on the new posts list and then you vanish forever. You should not repost, obviously, so you can't do much to get your project back on HN for a while. Of course, if you know the right people, they write a blog post about you, which brings you back on HN and you'll be overwhelmed with feedback, but this is rather the exception than the rule. Generally, it is really hard to get people to send you feedback, especially if your project/startup/tool is intended for not tech-savvy users. There will be some users giving you feedback all the time (powerusers/early adopters) and you should stay in contact even if you don't have something new at the moment What I found to be useful is displaying a "1 minute of your time to improve the product"-form on the (in this case) applications home page, where every user will go. It is important to add a "no, I don't want to do this"-option, because you don't want to nag your users with a always displaying form-link. Don't do popups, too, they are irritating. Just a small but visible link with a do or don't option and if the user don't want to do it, don't force them again. On my last project, I got almost 20% of the user base to fill out the form this way, which I think is a really strong base for analysing and improving your application/startup/tool.

contactdick 16y ago

We have a feedback javascript (from feedbackify) tab on every web page and every mail (or receipt)we send has feedback buttons. We also call customers whenever we have a good excuse (new features etc) (www.yreceipts.com)

swombat 16y ago

You might also find these posts useful: http://swombat.com/2011/2/21/getting-feedback-on-prototype http://swombat.com/2011/2/21/getting-feedback-on-prototype http://swombat.com/2011/2/22/iqbal-gandham-generating-b2b-and-b2c-leads-systematically http://swombat.com/2011/2/22/iqbal-gandham-generating-b2b-an... http://swombat.com/2011/2/9/user-activity-streams-and-cohort-metrics http://swombat.com/2011/2/9/user-activity-streams-and-cohort... http://swombat.com/2011/2/8/how-to-get-your-first-1000-users http://swombat.com/2011/2/8/how-to-get-your-first-1000-users http://swombat.com/2011/1/3/my-first-100-sales-microbusiness http://swombat.com/2011/1/3/my-first-100-sales-microbusiness http://swombat.com/2010/12/23/test-your-startup-ideas http://swombat.com/2010/12/23/test-your-startup-ideas http://swombat.com/2010/12/20/how-to-validate-a-startup-idea http://swombat.com/2010/12/20/how-to-validate-a-startup-idea http://swombat.com/2010/12/18/how-to-invalidate-your-startup-idea http://swombat.com/2010/12/18/how-to-invalidate-your-startup... These should provide some starting points about getting users, getting feedback from them, getting sales from them, etc! Oh, and how could I forget: http://swombat.com/2011/1/13/how-to-get-your-startup-on-hacker-news http://swombat.com/2011/1/13/how-to-get-your-startup-on-hack...

dclaysmith 16y ago

Anyone have experience using both Feedbackify and Uservoice? Any preference?

andrewtbham 16y ago
another one to look at is http://getsatisfaction.com/ http://getsatisfaction.com/

rcavezza 16y ago

I personally email every user who uses my apps. Probably 2% response rate but feedback is feedback

andrewtbham 16y ago

http://feedbackroulette.com http://feedbackroulette.com