Depends on what the issue is. Could be something that can be quickly fixed or not. Although going by the lack of a resolution I’m assuming it’s not. Reality is

Depends on what the issue is. Could be something that can be quickly fixed or not. Although going by the lack of a resolution I’m assuming it’s not. Reality is, without knowing more about what’s causing this it’s impossible for either of us to say. If there is indeed some fundamental bottleneck that was previously not known, then I certainly won’t be surprised if it takes a while to sort out. Now you can say they should’ve load tested, capacity planned etc etc. But we are where we are. Still can’t go back in time to turn this into a quickly fixable problem if it’s currently not. Edit: also pretty disappointed that we don’t know more about the root cause. As an user I’d want to know what the issue was and what they are planning to do to about it to evaluate if I should trust them going forward.