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Yes, you can do exactly as you describe. I'll make that more clear on our website.

by kevc 7y ago

jedberg 7y ago
Ok cool! So I went through the signup flow and got to the last step that creates the docs and charges me a $100 setup fee, but I'm still not clear on how the program works. Will this be deducted from their paycheck or from my account? Where will that money come from if I deduct from their check? Do you integrate with Gusto? I'm just not at all clear on the logistics of how the money moves from my company to their health insurance company and what the steps in between are, especially since they already have post-tax personal health plans.
- kevc 7y ago
  Apologies - We usually walk customers through the setup over the phone, definitely needs some work to be fully self-serve. We appreciate the feedback. To answer your question: The premiums will be deducted from your account, and any extra employee contribution would be deducted, tax-free, from the employees paycheck. We integrate with Gusto to set this up for you. I am happy to walk you through the specifics: kev@gosavvy.com
  - jedberg 7y ago
    No worries, I understand. I think I'm all good now. Maybe just some text on that final page with these details would be great.
- wolco 7y ago
  Setup fee? Why not offer a free month. The lockin is automatic once they go through the process of setting things up.
  - kevc 7y ago
    This is a good point - we can do a better job demoing how the product works before you buy. Although it looks immediate on the site, we don't currently charge the setup fee until we check in with our customers and make sure they are happily set up. The reason right now is that we work with outside experts to draft and review the legal plan documents for every customer that signs up. Because this is such a new thing we think it's worth spending extra to be sure we are buttoned up from a compliance standpoint. This has an upfront cost we need to cover. Once we bring this in-house we can think about the pricing differently.

Yes, you can do exactly as you describe. I'll make that more clear on our website.

by kevc 7y ago

Yes, you can do exactly as you describe. I'll make that more clear on our website.

Ok cool! So I went through the signup flow and got to the last step that creates the docs and charges me a $100 setup fee, but I'm still not clear on how the program works. Will this be deducted from their paycheck or from my account? Where will that money come from if I deduct from their check? Do you integrate with Gusto? I'm just not at all clear on the logistics of how the money moves from my company to their health insurance company and what the steps in between are, especially since they already have post-tax personal health plans.

kevc 7y ago
Apologies - We usually walk customers through the setup over the phone, definitely needs some work to be fully self-serve. We appreciate the feedback. To answer your question: The premiums will be deducted from your account, and any extra employee contribution would be deducted, tax-free, from the employees paycheck. We integrate with Gusto to set this up for you. I am happy to walk you through the specifics: kev@gosavvy.com
- jedberg 7y ago
  No worries, I understand. I think I'm all good now. Maybe just some text on that final page with these details would be great.
wolco 7y ago
Setup fee? Why not offer a free month. The lockin is automatic once they go through the process of setting things up.
- kevc 7y ago
  This is a good point - we can do a better job demoing how the product works before you buy. Although it looks immediate on the site, we don't currently charge the setup fee until we check in with our customers and make sure they are happily set up. The reason right now is that we work with outside experts to draft and review the legal plan documents for every customer that signs up. Because this is such a new thing we think it's worth spending extra to be sure we are buttoned up from a compliance standpoint. This has an upfront cost we need to cover. Once we bring this in-house we can think about the pricing differently.