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Self checkout works ok until: 1. A customer born before 1968 or so shows up 2. The scale's state machine gets corrupted ("UNEXPECTED ITEM IN BAGGING AREA") B

by gok 7y ago

Self checkout works ok until: 1. A customer born before 1968 or so shows up 2. The scale's state machine gets corrupted ("UNEXPECTED ITEM IN BAGGING AREA") Both of which end up needing more retail labor than a traditional checkout line.

vsskanth 7y ago
How would this person in case 1 feel about not knowing what they're being billed for when they walk out ?
- gok 7y ago
  I think just having an employee explaining "just leave, we'll send you a bill" would be pretty fast, and wouldn't hold up the queue for people who know what's going on.