It's worth noting that finding that delicate balance between suppressing false information and preserving freedom of speech (plus privacy) still requires a lot

It's worth noting that finding that delicate balance between suppressing false information and preserving freedom of speech (plus privacy) still requires a lot of human attention. At the same time, many thousands of workers at Facebook, Twitter, and just about every other major service are adjusting to working from home (in Facebook's case having to overcome what's often a severe addiction to in-person interaction). Plus a good many know somebody who's affected and might not be at 100% effectiveness due to anxiety. So response might be a bit attenuated, and even before that it was always easy for NYT reporters to cherry-pick examples from the company they consider a threat to their own livelihoods. Should these companies do better? Of course. Is it realistic to expect that they'll do a lot better than more traditional sources, including NYT itself? Of course not.