Thanks for the post. Your post focuses on how to address a complaint once the organiser makes up their mind about it, so the remark that you don't discuss the v

Thanks for the post. Your post focuses on how to address a complaint once the organiser makes up their mind about it, so the remark that you don't discuss the validity of complaints misses the point - but nevertheless it is an interesting topic that merits discussion. People ganging up on others with exaggerated or false accusations is, unfortunately, more common at the work place than it should ever be. By not critically evaluating complaints we foster an environment where an important tool for cultivating work place civility is abused and leads to toxic behaviour. Going back to your example: how would you deal with a small yet consistent group of people who complains about a specific group of participants, eg. out-of-towners?