How about instead of insisting they use the tool correctly, you learn about what it means that they're misusing it. This is a VERY common thing. It means that

How about instead of insisting they use the tool correctly, you learn about what it means that they're misusing it. This is a VERY common thing. It means that people tend to not want certain people initiating conversations with them, but they have no problem doing so when they need something. It's a tool, it doesn't have a correct use case. Just common and uncommon.