With anything, I don't care if 99% of reviews are positive, or even if they are all shills. As long as I can sort with lowest ratings first, then the reviews ar

With anything, I don't care if 99% of reviews are positive, or even if they are all shills. As long as I can sort with lowest ratings first, then the reviews are useful. I know that there are always going to be nutcases, ex-employees, etc., so I always just am looking for a pattern of bad experiences that come from distinct people. This is the way, the only way, to use online reviews. I would be pleasantly surprised if an academic figured this out.