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An automated review is posted when the host cancels, indicating how far out the cancelation from the stay happened.
by hawaiianbrah 7y ago
An automated review is posted when the host cancels, indicating how far out the cancelation from the stay happened.
- yardstick 7y agoDo these reviews include stars? Ie would be good to know how the cancellation was handled. There was a recent example in NZ where a host cancelled on a family based on their ethnicity (Covid-19 fear related), would the automatic reviews provide insight into such issues with hosts?
- hawaiianbrah 7y agoThe current system can be improved, certainly.
- sailfast 7y agoI've mostly ran into issues where the host is not able to work out a significant issue (unresponsive for days, does not provide access to property, property smells so badly of smoke you cannot breathe adequately - as a former smoker this is a high threshold). This is not technically a cancellation but an "ended stay" and you are not able to leave a review once you have entered the property in my experience. That said, I'm sure it's improved (hopefully in the year+ I haven't touched it) In general, it's been extremely difficult to read between the lines on reviews since they're all five stars, and sometimes you end up reading things unintentionally.