3 ms·
Not only do they flip out (which means you leave a 5 star review to avoid drama) but if you have a really crappy host that cancels your reservation or run into
by sailfast 7y ago
Not only do they flip out (which means you leave a 5 star review to avoid drama) but if you have a really crappy host that cancels your reservation or run into any weird issues you are not ALLOWED to leave a review. Therefore the only reviews you are seeing are "successful" stays. I'm never going back to AirBnB. It's been hot garbage all the way down. Can't trust a thing on there.
- hawaiianbrah 7y agoAn automated review is posted when the host cancels, indicating how far out the cancelation from the stay happened.
- yardstick 7y agoDo these reviews include stars? Ie would be good to know how the cancellation was handled. There was a recent example in NZ where a host cancelled on a family based on their ethnicity (Covid-19 fear related), would the automatic reviews provide insight into such issues with hosts?
- hawaiianbrah 7y agoThe current system can be improved, certainly.
- sailfast 7y agoI've mostly ran into issues where the host is not able to work out a significant issue (unresponsive for days, does not provide access to property, property smells so badly of smoke you cannot breathe adequately - as a former smoker this is a high threshold). This is not technically a cancellation but an "ended stay" and you are not able to leave a review once you have entered the property in my experience. That said, I'm sure it's improved (hopefully in the year+ I haven't touched it) In general, it's been extremely difficult to read between the lines on reviews since they're all five stars, and sometimes you end up reading things unintentionally.