3 ms·
This reminds me of the idea of net promoter score in customer satisfaction surveys. It's a variation on the idea that it's better to have imprecise knowledge th
by blululu 7y ago
This reminds me of the idea of net promoter score in customer satisfaction surveys.
It's a variation on the idea that it's better to have imprecise knowledge that is relevant than precise knowledge that is irrelevant.
Net Promoter Score replaces a litany of questions about satisfaction with a single question ('would you recommend this product to a friend' (yes/neutral/no -> 1/0/-1)?
You take the average of this score ((yes - no) / total) and it corresponds roughly to the health of a product.
The basic idea is that asking a bunch of questions doesn't really add much knowledge, and giving more choices and asking more questions can actually lead you down a false path.