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> The problem here is that guests are never told that 5 stars = normal stay. This leads to problems. If AirBnB was more up front about expectations it would ma
by jdminhbg 7y ago
>
The problem here is that guests are never told that 5 stars = normal stay. This leads to problems. If AirBnB was more up front about expectations it would make their review system a lot better.
They’re not entirely explicit about it, but to leave anything less than 5 stars AirBnB you have to leave a text explanation of why you did. So it becomes clear quickly that 5 is the norm and less is for an actual problem.
- chrisseaton 7y agoIf you score around three stars each time then you’ll see the prompt each time and not think anything of it.
- nostromo 7y agoYes, this is such an anti-pattern. Once Uber started asking me a thousand questions about why I was leaving someone 4-stars, I stopped leaving reviews entirely.
- flanbiscuit 7y agoLyft does the same. And when you tap on 3-stars it even says "Just OK" yet it treats it like it was a horrible ride.
- shalmanese 7y agoIf a Californian told me a restaurant they went to was "Just OK", I would avoid going to that restaurant unless there were no other alternatives. I think that might be part of the disconnect.
- beefield 7y agoThat is something that I find weird in US "ratings". To me, "ok" means that it was... Ok. Definitely nothing bad, from completely satisfactory to good, but not exceptional. Which for some reason seems to translate in US to something like "Awesome, best food ever in my life". Now, my question is, what do you say when you actually get awesome food that is best you have ever eaten?
- londons_explore 7y agoYou just say the same, but louder.
- shalmanese 7y ago"OK" and "Just OK" are two different things. Californian culture tends to shy away from direct conflict unless it's deliberate so there's a lot of damning things with faint praise.
- flanbiscuit 7y agoSpeaking of subtle differences, what's your take on "A-OK"? That's Yelp's label for 3 Stars. I also think that it's different for restaurants than for drivers. When looking for restaurants whether in my home city or traveling, of course we look at 4 stars or above. But never have I once looked a driver's rating, I just call a car and take the first one that is assigned to me, cancelling only for reasons not related to ratings at all. Maybe it's just me that does that? > Today the average rating on Yelp sits in between “A-OK.” (3) and “Yay! I’m a fan.” (4). src: https://blog.yelp.com/2018/09/restaurant-ratings-on-yelp-are-remarkably-consistent-no-matter-whos-writing-them-when-and-where https://blog.yelp.com/2018/09/restaurant-ratings-on-yelp-are...
- notduncansmith 7y agoHas that actually happened? I’ve lived in the US for basically my whole life and I’ve never met someone who disingenuously described a mediocre eating experience as the best in their life. I think it would be hard for them to make friends if they can’t even be honest with how they feel about meals.
- notduncansmith 7y agoI think that depends on where you live. I’ve lived in places where there were not that many restaurants better than “just ok” unless you wanted to spend a lot of money. Nowadays, I feel as you said, that I never have a reason to go out of my way to new place that’s “just ok” but that’s because I live in LA (and previously SF) where there are “seriously great” options everywhere. My standard for affordable food has gone way up after living in California.
- londons_explore 7y agoMy dad always says "Yeah, it was a pretty average house. Nothing terrible, nothing amazing, 2.5 stars". He then clicks in the middle of the middle star, and ends up giving 3 stars. Hosts must hate him.