This is exactly how I read reviews on Airbnb and Booking.com. "Great location, friendly staff" and nothing else almost definitely means a very shitty place at a

This is exactly how I read reviews on Airbnb and Booking.com. "Great location, friendly staff" and nothing else almost definitely means a very shitty place at a nice location. Speaking of which, despite its horrible UI somehow I find Booking.com to be more reliable than Airbnb in this regard. I think Airbnb's game of mutual reviews (that are not published until both parties agree) eventually proves to be disfunctional and useless. Booking.com gives the clients the freedom to say anything without the fear of retaliation. Of course there will always be very unhappy customers even if the place is amazing, but at least you know you can rely on the averages and specifically the wording of the reviews.